For Orders Over 59€ of Accessories, Clothing, Cosmetics, shipping to Italy will be Free! For Orders Over 2000€ of Equipment shipping to Italy will be Free!

When will my order be shipped?

All orders placed online are processed quickly: Orders placed before 12:00 noon are shipped the same day. While orders placed after 12:00 noon will be shipped the next day.

Can I contact customer service?

Of course!!! If you have any questions or concerns about shipping, you can:

• Scriverci un'email a assistenza@blorcompany.com
• Call us at +39 3513586675

Can I return or exchange a product purchased online?

Yes, we offer a simple procedure for exchanges and returns. Here's how it works:

• Returns: You may return the product within 14 days from the date of receipt, provided it is in the same condition as you received it, with the original packaging and all accessories included.
• Changes: If you wish to change an item, you can do so by following the same procedure as for returns. Once we receive the return, we will ship the new desired item.

How do I initiate an exchange or return request?

You can contact our customer service department for instructions:

• Email us at assistenza@blorcompany.com
• Phone: write us on Whatsapp or call +39 3513586675

Who covers shipping costs for exchanges and returns?

For clothing and accessories for a size change or product exchange the return is Free! Once you contact us, we will send you the courier to pick up the product, once received, we will send you the right product or a voucher to spend on our website!

Are the purchased products covered by warranty?

Yes, all our products are covered by the legal warranty of conformity provided by the current legislation. The duration of the warranty is 12 months from the date of purchase.

What does the warranty cover?

La garanzia copre difetti di conformità che rendono il prodotto inutilizzabile o non conforme alla descrizione fornita al momento dell'acquisto. Non copre i danni causati da:

• Improper use or use not in accordance with instructions.
• Normal product wear especially if a consumer good.
• Tampering or unauthorized intervention.

How can I claim warranty service?

If you have experienced a problem with a purchased product, you can contact us in one of the following ways:

• Email us at assistenza@blorcompany.com
• Phone: write us on Whatsapp or call +39 3513586675

Do I have to return the product to get it repaired or replaced?

Yes, we will guide you through the return procedure to get the defective product to us. Depending on the nature of the problem, we will:

• Repair the product, or
• Replace it with a new one, or
• Issue a voucher to spend on our site if repair or replacement is not possible.

Are there Products with Lifetime Warranty?

We offer a lifetime warranty on breakage of parts of:

• Rig & Rack Structures
• Top Class Olympic Barbells 20kg and 15kg